Overview
How we deliver managed it outcomes
Focus on your business while we run the technology behind it. Our managed services combine ServiceOne for the service desk, NetVision for proactive monitoring and certified engineers on the ground, all governed by SLAs and monthly service reviews you can hold us to.
Service desk, proactive monitoring, patching, asset management and AMC — delivered against transparent SLAs.
Typical outcomes
- SLA
- backed response and resolution commitments
- Monthly
- service reviews with transparent reporting
- Single
- accountable partner for your entire IT estate
What we do
Managed IT Services services
Engage us for a single workstream or the full programme — every service is delivered with documentation, knowledge transfer and measurable acceptance criteria.
24×7 Service Desk
Multi-channel L1–L3 support on ServiceOne with defined response and resolution SLAs.
Proactive Infrastructure Monitoring
Network, server, cloud and application monitoring through NetVision NOC.
Patch, Endpoint & Asset Management
Scheduled patching, endpoint hardening and lifecycle tracking for every device.
Annual Maintenance Contracts
Comprehensive and non-comprehensive AMC for servers, networks, storage and end-user computing.
IT Staffing & Resident Engineers
Certified engineers on-site or remote, scaled to your operating hours.
vCIO & Technology Roadmap
Quarterly reviews, budgeting and roadmap advisory from senior architects.
Technology stack
Platforms and tools we engineer with
- Vegasky ServiceOne
- Vegasky NetVision
- Microsoft 365
- Intune
- Windows Server
- Linux
- VMware
- Veeam
- Sophos
- Fortinet
- Cisco
- HPE
Connect • Secure • Grow
Ready to start your managed it initiative?
Talk to our solution architects about your roadmap, or see the Vegasky product ecosystem in a live, personalised demo.